FAQ's

When Will I be Charge for my order?

You will be  charges at the time of the order is placed 

 

Do you offer exchanges or refunds?

Yes, Please contact us if you are not satisfied with your  purchases. There are a few terms but we will  work together to get it resolved. However, in case of damage during shipment  please reach out to USPS and submit a claim. AP Marie Candle & Co. is not responsible to lost or stolen packages, and in this case , please contact USPs and submit a claim.   We kindly ask that prior to contacting us, please supply us with the proper claim information.

 

Do you ship overseas or to PO Boxes? 

Unfortunately, at this time, we do not currently ship overseas. We do however, ship to P.O. Box located in the United States.

 

How do I track my order?

Once your order has been fulfilled, you will received an email with tracking information. In addition , you will received notifications once your order is out for delivery and once your order has been delivered.  

 

How long will it take for my order to arrive? 

Orders ship within  3- 5  business days and usually takes  1 - 3  days to arrive via USPS depending on your shipping location. 

 

How long will my candle last before I use it? 

AP Marie Candle & Co. makes it's candles with  100% Natural Soy Wax. Therefore, our candles actually get better the longer they cure( sit before lighting it). So your candle will be fine to sit , even if you decide not to use  until  7 months later.

 

Do you have customer service?

Absolutely! I would love to hear from you and answer any question that you have. Please contact us at  Hello@APMarie.com if you need any assistance. 

 

How fragrant is your line of candle scents? 

AP Marie Candle & Co makes its Candle with  100% Natural Soy  Wax . Therefore our candle will not give the same fragrant scent throw as it would if we used paraffin, paraffin blend waxes that includes other additives. However in a medium to large space (bedroom, office, kitchen, living room) , you will achieve a nice scent 

 

Why does the top of my candle look bumpy? 

Bumpy tops are quite common with SOY wax.  Its not cause by anything we did, or did while you were burning your candle, it happens when the rate of  cooling is inconsistent and unfortunely  its difficult to control. This is a by product of all natural SOY wax and does not affect the candle. 

Why does my candle wick has a black "mushroom" shape after burning? 

 All of our wicks burn with a slight curl which creases a self-trimming effect with minimal carbon buildup (mushrooming). reduced smoking and stable flame.

 

Can I reuse my candle jar?

Yes of course the jars are reusable. When 1/4" of wax remains, discontinue  using the candle. You can place the candle in a warm oven and allow the wax to  liquefy, wipe the wax out the jar out with paper towel and again with a little bit of alcohol. Then use soap and water to remove the remains residue. 

 

Did I answer your question? If not, please let me know by reaching out to me at Hello@APMarie.com. I would love to her from you! 

Thank You!